Privacy Policy

1. Introduction

Welcome to Givara Gift & Lifestyle ("Givara", "we", "us", "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and purchase our products.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

• Personal Information: Name, email address, phone number, and shipping address provided during registration, ordering or checkout.
• Payment Information: Payments are processed securely via Razorpay. We do not store your card details, UPI IDs or banking credentials on our servers.
• Usage Data: IP address, browser type, pages visited, and time spent on the website for analytics and security purposes.
• Communication Data: Messages you send us through forms, email, WhatsApp or phone.

3. How We Use Your Information

• To process and deliver your orders, including OTP-based email verification.
• To provide customer support and respond to queries or grievances.
• To send order confirmations, shipping updates and transactional messages.
• To process returns, refunds and cancellations.
• To detect fraud, prevent abuse and keep the platform secure.
• To improve our website, product range and user experience.

4. Sharing Your Information

We do not sell or rent your personal data. We share it only with:

• Payment gateways (Razorpay) to securely process transactions.
• Logistics partners to deliver your orders — limited to name, address and phone number.
• Legal authorities where required by law, court order or government regulation.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the website is used. You can disable cookies in your browser settings; however, some features (like login and checkout) may not work correctly.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing and restricted access controls. While we strive to protect your personal data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements.

8. Your Rights

• Access, correct or update your personal information.
• Request deletion of your account and associated data.
• Opt out of promotional communications at any time.

To exercise any of these rights, contact us at support@givara.in.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised policy.

11. Contact Us / Grievance Officer

If you have questions about this Privacy Policy or wish to raise a grievance, please contact us: