Return & Refund Policy

1. Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in their original packaging with all tags and accessories included.
• Damaged, defective, wrong or incomplete items are eligible for free return or replacement.

2. Non-Returnable Items

• Products explicitly marked as "Non-Returnable" or "Final Sale".
• Items damaged due to misuse, improper handling or negligence by the customer.
• Personal care items (e.g., press-on nails, cosmetics) once opened, for hygiene reasons.
• Free gifts or promotional items shipped with an order.

3. How to Request a Return

• Go to My Orders → Order Details in your account and click "Request Return", or email us at support@givara.in with your order ID, reason, and photos of the item.
• Our team reviews your request within 24–48 business hours.
• Approved returns can be picked up from your address (where serviceable) or self-shipped — reverse shipping charges are borne by us for damaged/defective/wrong items, and by the customer for change-of-mind returns.

4. Refund Conditions

• Refunds are initiated only after the returned item is received and passes our quality check.
• Online payments: refunded to the original payment method via Razorpay within 5–7 business days of approval (bank posting may take an additional 2–3 days).
• Cash on Delivery: refunded to your bank account via UPI/bank transfer after we verify your account details.
• Shipping charges paid on the original order are non-refundable unless the return is due to damage, defect or our error.
• Coupons/discounts applied on the original order are not re-issued on refunds.

5. Cancellation Conditions

• Orders can be cancelled free of charge before dispatch, directly from "My Orders" or by contacting support.
• Once dispatched, orders cannot be cancelled — you may refuse delivery or request a return after receiving the package.
• Orders cancelled after payment but before dispatch are fully refunded per the timelines above.
• We may cancel orders due to stock unavailability, pricing errors or suspected fraud, with a full refund and notification.

6. Replacements

For damaged or defective products, you may opt for a replacement instead of a refund, subject to stock availability. If a replacement is unavailable, a full refund will be issued.

7. Grievance / Customer Support